Intelligent Contact Centers from the market leader in Contact Center solutions*.
Cisco Contact Center Solutions
A contact center solution can very well define a customer’s experience. Things like speed, convenience, consistency, knowledge, and friendliness are things that customers have come to expect from the brands they trust. And while you may have the best-trained employees in order to keep your customers happy, poor technology can completely ruin the experience and prevent customers from truly experiencing the support your business is capable of providing.
Collaborate Anywhere
Cisco’s Webex has been designed to be a single platform integrating all the collaboration needs to deliver an easy-to-use experience for IT teams as well as the end-users themselves. Therefore, if you’re already a part of the Cisco Webex ecosystem, connecting workspaces, workflow and work styles is extremely simple and will enhance employee and customer experiences for your business.
Portfolio from a trusted brand
Cisco offers a comprehensive portfolio of products, including contact center, calling, meetings, team collaboration and
devices.
Unified open platform
Cisco’s open, flexible cloud architecture allows customization and applications integrations, as well as seamless management and user experiences
Flexible cloud migration
Cisco Collaboration Flex Plan offers on-premises, cloud, and mix options with common UX and provisioning that lets you migrate at your own pace
Intelligent journeys
Cisco Contact Center solutions provide AI-powered cognitive agent and customer experiences, and in-depth view of your customer’s journey
Don’t let bad customer experience take your clients away!
And this is where Cisco’s analytics-driven contact center dynamically improves customer experiences to drive deeper satisfaction. Cisco’s Hybrid cloud contact center allows you to run your entire contact center from within Salesforce, Microsoft Dynamics or Zendesk.
32
People will stop doing business with a brand they loved after one bad experience
59
People will walk away after several bad experiences, if they love your company or product
46
People will abandon a brand if the employees are not knowledgeable
71
People agree that a company’s employees have a significant impact on their customer experience
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