Ex-Cisco TAC.Now Fixing Your Biggest ITChallenges
We handled CEO escalations. The 3 AM meltdowns. The "fix this or we're done" calls. Now we prevent them.
CEO-Level Escalations
The critical failures other teams couldn't crack.
CCIE-Certified Mastery
Not just certified—battle-tested in Cisco's toughest environments.
Revenue-Critical Solutions
When downtime means millions, we deliver results.
THE ENGINEERS CISCO CALLED
WHEN EVERYTHING WAS ON FIRE
We're the Break Glass
In Case of Emergency Team
The Call That Changed Everything
Technoxi emerged from Cisco's most challenging battleground: the Technical Assistance Center. Our founders weren't just any TAC engineers—they were the go-to experts for CEO-escalated cases under both John Chambers and Chuck Robbins. When reputation and revenue were on the line, we were the team Cisco deployed to turn critical failures into success stories.
Not Your Average CCIEs
Not all technical expertise is created equal. Our CCIE-certified engineers earned their reputation solving Cisco's highest-stakes escalations in Cisco TAC—the critical failures that other teams couldn't crack. We bring that proven problem-solving mastery to your infrastructure challenges.
READY TO SEE WHAT YOUR INFRASTRUCTURE'S BEEN
TRYING TO TELL YOU?
Our Technology Partners
& Ecosystem
As a trusted Cisco partner, we collaborate with other VARs and technology partners in the ecosystem to deliver comprehensive, multi-vendor solutions that address your complete infrastructure needs.
ADVANCED SOLUTIONS FOR
COMPLEX TECHNICAL CHALLENGES
We Do High-End
System Integration & Consulting
Advanced Network Architecture & Troubleshooting
Deep technical expertise in complex network design and resolution of critical infrastructure challenges.
Enterprise-Grade Security Implementation
Comprehensive security solutions designed and deployed by CCIE certified engineers with real-world experience.
Strategic Cisco Technology Integration
Expert-level integration services leveraging our insider knowledge of Cisco technologies and best practices.
AI-Powered Network Analytics & Automation
Intelligent network monitoring, predictive maintenance, and automated troubleshooting using advanced AI algorithms.
Mission-Critical System Optimization
Performance tuning and optimization for enterprise systems where downtime is not an option.
Support Acceleration as a Service
Reduce support case resolution time by 50% on average with our escalation expertise and technical depth.
WHEN STANDARD SOLUTIONS
FALL SHORT
The Technoxi Advantage
Elite Expertise When It Matters Most
Proven Track Record
Demonstrated success with the most complex technical challenges in enterprise environments.
Deep Architectural Knowledge
Insider expertise from handling Cisco's toughest escalated cases at the highest levels.
Rapid Response Capability
Quick resolution skills honed through high-stakes, mission-critical environments.
Support Acceleration
Cut through typical delays with our streamlined approach to complex problem resolution.
Mentored Install Network Training Excellence
As a Cisco MINT partner, we provide expert-guided network installations with hands-on mentoring. We collaborate with other IT VARs and Cisco partners to deliver comprehensive solutions—combining our deep technical expertise with their existing relationships and service offerings. Our certified engineers ensure flawless deployments while transferring critical knowledge to all teams involved.
EXPEDITE PROBLEM RESOLUTION
WITH TECHNICAL VETERANS
Support Acceleration as a Service
Your Trusted Technical Advisor
The Cost of Downtime
IT stability and uptime are crucial to business success. The cost of IT downtime can range from $5,600 per minute to $9,000 per minute based on industry vertical and company size1. Delta Airlines' five-hour outage resulted in $150 million in losses and 2,000 canceled flights.
Vendor technical support and timely issue resolution are critical to business continuity. Traditional support often lacks the depth and urgency your mission-critical systems demand.
Our Solution
Technoxi Support Acceleration as a Service gives you access to industry veterans who have solved thousands of complex customer issues. We represent you as your trusted advisor, conducting expert reviews of all technical support case aspects.
1 Source: Unity Connect - IT Downtime
STRAIGHT FROM THE ENGINEERS WHO TRUST US
WITH THEIR CRITICAL INFRASTRUCTURE
When Your Network Actually Works,
People Notice
"They are at least 100% better than previous engineer. The level of technical expertise and problem-solving ability is exactly what we needed for our complex network infrastructure."
Senior Engineer
Major Cellular Service Provider
"Impressed with Tom's performance and not so much with vendor's after hours support. Technoxi's team solved in hours what had been escalated for weeks."
Technology Director
Independent School District, Massachusetts
"Thank you for your time today – sincerely appreciated!! I am beyond impressed with your knowledge and approach and as a result confident you will help us cross the finish line here with this."
Senior Network Engineer
Large Automaker
"The Support Acceleration service reduced our MTTR by 60%. Having someone who actually understands Cisco's internal processes and can navigate escalations properly is a game-changer."
VP of IT Operations
Fortune 500 Healthcare Network
Get Started Today
Transform Your Security Posture
Let's Discuss Your Requirements
Book a consultation with our security experts to assess your current infrastructure and develop a customized protection strategy.