Big Announcement: Cisco MINT Partner! Technoxi has been officially onboarded as a Cisco MINT Partner! Learn more →
We handled CEO escalations. The 3 AM meltdowns. The "fix this or we're done" calls. Now we prevent them.
The critical failures other teams couldn't crack.
Not just certified—battle-tested in Cisco's toughest environments.
When downtime means millions, we deliver results.
THE ENGINEERS CISCO CALLED
WHEN EVERYTHING WAS ON FIRE
Technoxi emerged from Cisco's most challenging battleground: the Technical Assistance Center. Our founders weren't just any TAC engineers—they were the go-to experts for CEO-escalated cases under both John Chambers and Chuck Robbins. When reputation and revenue were on the line, we were the team Cisco deployed to turn critical failures into success stories.
Not all technical expertise is created equal. Our CCIE-certified engineers earned their reputation solving Cisco's highest-stakes escalations in Cisco TAC—the critical failures that other teams couldn't crack. We bring that proven problem-solving mastery to your infrastructure challenges.
READY TO SEE WHAT YOUR INFRASTRUCTURE'S BEEN
TRYING TO TELL YOU?
As a trusted Cisco partner, we collaborate with other VARs and technology partners in the ecosystem to deliver comprehensive, multi-vendor solutions that address your complete infrastructure needs.
ADVANCED SOLUTIONS FOR
COMPLEX TECHNICAL CHALLENGES
Deep technical expertise in complex network design and resolution of critical infrastructure challenges.
Comprehensive security solutions designed and deployed by CCIE certified engineers with real-world experience.
Expert-level integration services leveraging our insider knowledge of Cisco technologies and best practices.
Intelligent network monitoring, predictive maintenance, and automated troubleshooting using advanced AI algorithms.
Performance tuning and optimization for enterprise systems where downtime is not an option.
Reduce support case resolution time by 50% on average with our escalation expertise and technical depth.
THE ESCALATION PYRAMID
EX-TAC ROOT-CAUSE ENGINEERING
When critical packet loss or zero-day bugs strike at 02:00 AM, ex-Cisco TAC leads take immediate command of root-cause packet isolation.
Root-cause packet isolation and immediate Sev-1 bridge command.
SOW checklist deployments and standard vendor playbooks.
Hardware resale with zero escalation troubleshooting capability.
CISCO AI INFRASTRUCTURE
& AGENTIC NETOPS
Eliminating packet drops across multi-node GPU clusters and connecting AI coding agents directly to live network telemetry.
Non-blocking 800G spine-leaf fabrics with RoCEv2 priority queue tuning for zero GPU tail-latency.
Autonomous distributed security enforced directly at the kernel eBPF and SmartNIC DPU layer.
Open-source Model Context Protocol servers connecting LLM agents directly to live network telemetry.
Explore our production-grade Model Context Protocol servers connecting LLM coding agents directly to live Kubernetes eBPF telemetry and Cisco XDR incident triage.
STRAIGHT FROM THE ENGINEERS WHO TRUST US
WITH THEIR CRITICAL INFRASTRUCTURE
"They are at least 100% better than previous engineer. The level of technical expertise and problem-solving ability is exactly what we needed for our complex network infrastructure."
Senior Engineer
Major Cellular Service Provider
"Impressed with Tom's performance and not so much with vendor's after hours support. Technoxi's team solved in hours what had been escalated for weeks."
Technology Director
Independent School District, Massachusetts
"Thank you for your time today – sincerely appreciated!! I am beyond impressed with your knowledge and approach and as a result confident you will help us cross the finish line here with this."
Senior Network Engineer
Large Automaker
"The Support Acceleration service reduced our MTTR by 60%. Having someone who actually understands Cisco's internal processes and can navigate escalations properly is a game-changer."
VP of IT Operations
Fortune 500 Healthcare Network
WHEN STANDARD SOLUTIONS
FALL SHORT
Demonstrated success with the most complex technical challenges in enterprise environments.
Insider expertise from handling Cisco's toughest escalated cases at the highest levels.
Quick resolution skills honed through high-stakes, mission-critical environments.
Cut through typical delays with our streamlined approach to complex problem resolution.
As a Cisco MINT partner, we provide expert-guided network installations with hands-on mentoring. We collaborate with other IT VARs and Cisco partners to deliver comprehensive solutions—combining our deep technical expertise with their existing relationships and service offerings. Our certified engineers ensure flawless deployments while transferring critical knowledge to all teams involved.
EXPEDITE PROBLEM RESOLUTION
WITH TECHNICAL VETERANS
IT stability and uptime are crucial to business success. The cost of IT downtime can range from $5,600 per minute to $9,000 per minute based on industry vertical and company size1. Delta Airlines' five-hour outage resulted in $150 million in losses and 2,000 canceled flights.
Vendor technical support and timely issue resolution are critical to business continuity. Traditional support often lacks the depth and urgency your mission-critical systems demand.
Technoxi Support Acceleration as a Service gives you access to industry veterans who have solved thousands of complex customer issues. We represent you as your trusted advisor, conducting expert reviews of all technical support case aspects.
1 Source: Unity Connect - IT Downtime
Giving AI coding agents raw bash access to debug Kubernetes clusters leads to context window flooding, hallucinated commands, and risky mutations. Here is how we built a Model Context Protocol (MCP) server for Cilium and Hubble that gives agents structured, read-only eBPF network telemetry, strict output contracts, and guarded dry-run actions.
Security Automation Team
Giving an AI security agent generic chat prompts produces unverified advice. To triage real alerts, agents need direct, schema-enforced access to incident graphs and detection telemetry. Here is how we rebuilt the community Cisco XDR MCP server to give AI agents 27 production-ready tools for investigation, observable enrichment, and guarded containment staging.
Security Automation Team
Cisco Secure Access stacks DNS, Firewall, Web, and Private Access rules across disparate enforcement layers. Here is how we built an in-browser policy engine to simulate rule evaluation, detect traffic steering bypasses, and prevent production network lockouts before changes go live.
Security Automation Team
Book a consultation with our security experts to assess your current infrastructure and develop a customized protection strategy.