NEWS

Cisco MINT Partner! Learn more →

Stop Playing Ping-Pong.
Start Solving Problems.

Vendor support is a toll booth. We are the fast lane. Get Level 3/4 expertise from hour one.

48s
Avg Resolution
100%
Crit Sit Success
$2M+
Uptime Saved
*

WHY TECHNOXI IS DIFFERENT

We Don't Just "Support".
We Accelerate Resolution.

Expertise: Principal vs. Junior

Traditional support assigns L1 generalists who read scripts. We assign CCIE-certified Principal Engineers who analyze packet captures from Minute 1.

Speed: Immediate vs. 48 Hours

Stop waiting days for an escalation callback. Get direct access to L3/L4 engineers immediately, cutting resolution time by 70%.

Method: Architecture vs. Script

Vendors ask 'Did you reboot?'. We ask 'What changed?'. We skip the triage script and jump straight to root cause analysis.

Scope: Multi-Vendor vs. Siloed

Vendors blame each other. We debug the gap between them. Full visibility across Cisco, Microsoft, VMware, and cloud layers.

Incentive: Restoration vs. Closure

Vendor support aims to close the ticket. We aim to restore your business operations. Our KPI is your uptime, not our ticket volume.

Access: Slack vs. Portal

No more refreshing a ticket portal. Collaborate directly with our engineers via Slack, Teams, or Phone for real-time problem solving.

ROI ANALYSIS

The Cost of Waiting

$1.19M

POTENTIAL SAVINGS PER CRITICAL INCIDENT

ROI: 3,500% | Payback: Immediate
Metric
Without Technoxi
With Technoxi
Resolution Time
8 Days
4 Days
Internal Resources
40 Hours
10 Hours
Revenue Impact
$2,400,000
$1,200,000
Technoxi Investment
$0
$15,000
i

ACCELERATION METHODOLOGY

The 5-Step Resolution Cycle

Hour 1-4

Assess

Rapid Diagnostics
  • Emergency bridge
  • Architecture mapping
  • Packet capture
  • Business impact check
Hour 5-8

Plan

Remediation Strategy
  • Root cause scoring
  • Workaround analysis
  • Vendor escalation
  • 'Get Well' plan
Day 2

Execute

Coordinate & Fix
  • Vendor engineering calls
  • Architecture consensus
  • Diagnostic patches
  • Real-time analysis
Day 3

Validate

Verify Stability
  • Synthetic testing
  • Load testing
  • User acceptance
  • Threshold adj
Day 4

Transfer

Knowledge Handoff
  • RCA report
  • Documentation
  • Team training
  • Prevention roadmap

Service Packages

Choose the level of engagement that fits your operational risk profile.

Base

For non-critical environments.

Response Guarantee
72 Hours
  • Case Review & Recommendation
  • Multi-Vendor Coordination
  • Packet Capture Analysis
  • Business Hours Support

Enhanced

For standard production workloads.

Response Guarantee
48 Hours
  • Everything in Base
  • Debug Log Deep-Dive
  • Root Cause Analysis Report
  • Extended Hours Support
Most Popular

Premium

For mission-critical reliability.

Response Guarantee
24 Hours
  • Everything in Enhanced
  • Custom Automation Scripts
  • Dedicated Incident Manager
  • 24/7/365 Emergency Access

All tiers include our standard SLA for communication and updates.

Common Questions

Expert Operational FAQ

Technical insights and clarity on our implementation and lifecycle services.

The Next Crisis is Coming.

Don't wait until the VP is on the bridge call asking why the "redundant" system failed. Be ready with a Level 4 acceleration plan.

Immediate access to Senior L4 Engineers
Multi-vendor RCA (Root Cause Analysis)
No "reproducibility" runarounds
100% Satisfaction Guarantee on Diagnostics